Authors · Reviewers · Editors · Librarians

Help & Support

Find answers, self-service guides, and the right contact channel—modelled on the help centres of leading international scholarly publishers.

How Can We Help?

Whether you are preparing a first submission, managing peer review as an editor, or resolving a platform login issue, this hub routes you to authoritative guidance and accountable support teams.

Most enquiries are answered within two business days. For manuscript decisions and ethics matters, editorial staff—not commercial teams—handle your case.

Support By Role

Select your role to jump to tailored resources—similar to audience hubs at Springer Nature, Elsevier, and Wiley.

Authors

Submission, peer review, APCs, copyright, and OJS author dashboard.

Author FAQs →

Reviewers

Invitations, blind review, deadlines, and recognition.

Reviewer network →

Editors

OJS editorial workflow, reviewer assignment, and ethics escalation.

Editor resources →

Librarians

Cataloguing, metadata, open-access licensing, and discovery.

Library partnerships →

Institutions & Partners

Society publishing, corporate R&D, and procurement enquiries.

Contact partnerships →

Readers

Access published articles, understand open access, and find reader resources.

Reader resources →

Frequently Asked Questions

Quick answers to the enquiries we receive most often. For extended guidance, visit Author FAQs.

How do I check the status of my submission?

Log in to the Open Journal Systems (OJS) author dashboard. Your manuscript status updates as it moves through editorial screening, peer review, revision, and decision stages. If the dashboard has not updated within one week of an expected milestone, contact [email protected] with your manuscript ID.

I cannot log in or upload files to OJS. What should I do?

Clear your browser cache, try a supported browser (Chrome, Firefox, Edge, Safari), and confirm you are using the correct journal URL. For persistent login or upload errors, email [email protected] with a screenshot and your username—do not send passwords.

How are article processing charges (APCs) handled?

APCs apply when an article is accepted for gold open access publication under CC BY 4.0. Payment requests are issued after acceptance; waivers may be available for eligible authors. APC status never influences editorial decisions. See author guidelines for current fees or email [email protected] for invoicing questions.

How do I request a correction or report a published error?

Contact the editorial office at [email protected] with the article DOI, a clear description of the error, and supporting evidence. Minor corrections may be published as errata; substantive issues are assessed under COPE-aligned editorial procedures.

How do I report suspected plagiarism or ethics concerns?

Send a confidential report to [email protected] with relevant details and documentation. We follow COPE guidance and protect whistleblowers where possible. Do not discuss active investigations publicly.

Where can librarians obtain metadata and licensing information?

All articles are gold open access with CC BY licensing—no subscription required for the version of record. For KBART feeds, holdings statements, or partnership enquiries, visit Library partnerships or email [email protected].